Delete your account and data
Last updated 31 August 2026
This page explains how to request deletion of your Herbora account and the data associated with it. Herbora is published by Next Tech Labs. If you would rather delete only some of your data and keep your account, that is covered further down this page.
How to request account deletion
Option 1 — delete it yourself in the app (immediate)
- Open the Herbora app and sign in to the account you want to delete.
- Go to the Profile tab.
- Tap Account.
- Scroll to Delete account and tap Delete my account.
- Confirm your password when prompted. This is a security check that you are the account holder.
Your account and sign-in are removed immediately. This cannot be undone.
Option 2 — email us
- Email support@herbora.tech from the email address registered to your Herbora account, with the subject “Account deletion request”.
- Tell us whether you want your whole account deleted or only specific data deleted.
- We may ask one question to confirm you own the account. We do this to stop somebody else deleting your data.
We acknowledge requests within 5 working days and complete them within 30 days.
What is deleted
When your account is deleted, we delete:
- Your account and sign-in credentials — email address, display name, and any Google or Apple sign-in link.
- Your profile photo, if you uploaded one.
- Any plant photos you uploaded that are stored against your account.
- Your subscriber record with our payments provider, which links your account to your Herbora Premium entitlement.
- Any licensing or partnership enquiry you sent us from inside the app, on request.
What is already only on your device
Most of what Herbora knows about you never reaches our servers in the first place. Your health profile (pregnancy and breastfeeding status, allergies, conditions and medications), saved plants and remedies, scan history, personal notes, collections, wellness journal entries, contributions and reminders are stored in local storage on your device. We cannot read them, so there is nothing for us to delete.
To remove them:
- Uninstalling the app deletes all of it, or
- Clear the health profile on its own from Profile → Privacy & Security → Clear health profile.
What is kept, and for how long
A small amount of information outlives account deletion. In each case it is either not linked to you, or we are required to keep it.
- Transaction and tax records — where you have bought a subscription, we must keep records of the transaction to meet accounting, tax and audit obligations. These are retained for as long as the applicable law requires, typically up to 7 years, and are not used for any other purpose.
- Your purchase history held by Google Play or Apple — your subscription was bought from the app store, not from us. Deleting your Herbora account does not delete the store's own record of the purchase, and it does not cancel a subscription. Cancel your subscription in the Play Store or App Store before deleting your account.
- Crash and error diagnostics — we collect crash reports to fix bugs. They are configured not to include personal information, are retained for a limited period and are then deleted automatically.
- Plant identification results — when a photo is identified, the result is cached so the same photograph does not have to be processed twice. This cache is keyed on the image itself and is not linked to your account or identity.
- Backups — deleted data can persist in encrypted backups for a short period before being overwritten in the normal backup cycle.
Deleting some of your data without deleting your account
You do not have to delete your account to remove your data. You can:
- Clear your health profile — Profile → Privacy & Security → Clear health profile. This erases your pregnancy and breastfeeding status, allergies, conditions and medications from your device and switches off personalised safety warnings. Your account stays.
- Remove your profile photo — Profile → Account.
- Ask us to delete specific data — email support@herbora.tech with the subject “Data deletion request”, saying what you want removed. We complete these within 30 days.
Before you delete
- Cancel your subscription first. Deleting your Herbora account does not cancel Herbora Premium. Cancel it in the Google Play Store or the App Store, or it will keep renewing.
- Deletion is permanent. We cannot restore a deleted account, and creating a new account will not bring back your previous data.
Contact
Next Tech Labs — United Arab Emirates
Deletion requests and privacy questions: support@herbora.tech
For the full picture of what we collect and why, see our Privacy Policy.
Herbora is for education only. It is not medical advice, not a diagnosis, and not a substitute for a qualified healthcare professional.